Terms & Conditions

 

  • The swimming pool is open to participating students only. For the safety of the children, a family member and/or friend/trusted adult must stay in the pool building and observe from the allocated areas around pool side.
  • There are NO lockers at our venues therefore, we strongly advise all adults to avoid bringing ANY valuable items to the pool. When attending the swimming lessons, clients are responsible for their personal belongings and Blue Wave Swim School does not accept responsibility for any stolen or lost items.
  • No food or drinks are allowed in the pool area. However, we recommend parents have a water bottle handy on the pool side to keep swimmers hydrated.
  • Parents or any accompanying adult are not allowed to take photos or films in and around the swimming pool or in the changing room areas. Photographic equipment includes video recorders, camcorders, cameras and mobile phones with imagery equipment.
  • Swimmers are not allowed enter the pool before their classes begin and should leave the pool area as soon as their lessons are finished. Parents/guardians should actively supervise their children before and after the lessons and make sure that the children do not get close to the poolside during waiting time.
  • Swimmers should be on time for their lessons as any delay will have an effect on the provision of the lessons for all. If swimmers are late more than 15 min, it will be at swim teacher’s discretion to allowed swimmers to join the lesson.
  • Students who turn up without having appropriate swimwear for their lessons (swimming shorts/suits and swimming caps, swimming nappies for under 3’s) will not be allowed to enter the pool.
  • During the lessons, parents/guardians are asked not to engage with swim instructors and/or students in conversation in such a way that it could be distracting to the whole class.
  • For group and semi-private lessons, children are grouped based on their age AND swimming ability.
  • Swimming lessons missed due to ANY reason are forfeit.
  • Once the payment is made and a place has been confirmed, there will be NO refund or credit given, due to cancellation made by the client for whatever reason.
  • Blue Wave Swim School reserves the right to charge a £20 admin fee for dishonoured cheques and any extra administrative work due to clients’ mistake.
  • On payment it is deemed that clients understand and agree to all of Blue Wave Swim School’s policies, terms and conditions.
  • Blue Wave Swim School reserves the right to alter the timetable, lessons schedule and venue or to cancel its lessons. In the event that swimming lessons have to be cancelled due to bad weather, closure of the pool or other similar circumstances, customers will be either refunded or provided with a make-up lesson provided at a later date, for the cancelled session/s only.
  • Parents/guardians who wish to discuss any matter relevant to the swimming lessons, are welcome to speak to the deck manager at the end of their lesson (if possible) or call our office on 020 8090 1415 or email: info@bluewaveswim.co.uk.